1990
Roadway becomes the first major U.S. carrier to open a subsidiary operation serving
Mexico City. The facility enables Roadway to offer single-system
service between Mexico City and the U.S. and Canada.
1991
Roadway begins export service to western Europe.
Roadway implements the Roadway Advanced Planning for Inbound Dispatch (RAPID)
system, an automated system for preplanning delivery routes.
1993
Roadway begins export service to the Pacific Rim and the Middle East.
Roadway begins providing LTL services within Mexico and between
Mexico, Canada, and the U.S. through the formation of a Mexican
subsidiary.
1994
Roadway implements an automated computer-based rating and billing system.
A sleeper team operation with satellite communications
in the western U.S. is established. Network reengineering
to improve transit times and reduce freight handling and
linehaul costs begins.
1995
Roadway introduces two-day service from 12 U.S. metropolitan areas to about
60 percent of the country's population. Transit time for "Express From…" shipments
is about 20 percent faster than 1994's average transit times.
Roadway establishes a presence on the World Wide Web at www.roadway.com.
Roadway driver Keith Mergner is National Champion, tanker category, at the
ATA National Truck Driving Championships held in New Orleans, Louisiana.
1996
Roadway Express separates from its parent company, Roadway Services, Inc. to
again become an independent, publicly traded company with
no long-term debt.
1997
With the friendly acquisition of Canadian carrier
Reimer Express Lines, Roadway expands its services within
and between Canada, Mexico, and the U.S. Export services
to Africa and import services to North America from the
United Kingdom begin.
Time-Critical Service, which guarantees delivery of
emergency shipments, is launched.
1998
Roadway driver Gary Ott
is National Champion, 3-axle category, at the ATA National Truck Driving Championships held in Long Beach, California.
Roadway honors 57 drivers, each of whom has accumulated 3 million
consecutive accident-free miles, by presenting them with keys to their own
tractors at a special event at the Volvo Trucks plant in Roanoke, Virginia.
Roadway is the first LTL carrier to provide U.S. exporters
with real-time status updates as their shipments are
processed within Customs at both the Canadian and Mexican
borders. Customers can retrieve updates via Roadway's
Web site and toll-free automated telephone system.
Roadway adds an option to precisely schedule deliveries
within a window of time as tight as one hour at multiple
locations to its menu of guaranteed time-based services.
1999
A secure, customer-specific Web site, my.roadway.com,
is introduced. This password-protected site provides customers with private access
to real-time information on their accounts and shipments and applications for
managing their shipping transactions.
Roadway introduces Border Ambassador Service, which
places specially trained personnel on site at major Mexico
and Canada border-crossing points to monitor shipments
and expedite customs clearance.
Roadway adds an option to guarantee delivery of regular
LTL shipments to its menu of time-based services.
