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The greatest shipping challenge for retail suppliers is getting merchandise to retailers within their strict delivery requirements.
Whether it's a "must-arrive-by" date, a multiple-day delivery window, or a specific day requirement, Roadway Time-Critical™ Service can help. This guaranteed service accommodates any size delivery window.
Your shipment is delivered within the window you specify—be it a specific hour, a specific day, or across a span of days. On-time delivery is guaranteed. Your shipment is not delivered early or late.
Most major retailers have granted us preferred carrier status, which gives us standing or priority appointments for deliveries to their stores. That means your shipments are delivered when your customers want them to be, and your chargeback fees are reduced.
Time-Critical Service is easy to order. You've got four options: log on to my.roadway.com, or call 1-888-550-9800 anytime, or attach our quote-free label to your bill of lading, or contact your local Roadway Customer Care Team.
If you ship across the Canada/U.S. border, you've heard about ACE. Short for Automated Commercial Environment, ACE is a new system for filing manifests electronically and will be mandatory for imports arriving by truck.
ACE is just one of several federal cargo security initiatives aimed at preventing terrorism. For a "big picture" look at current and upcoming programs, download our "Cross-Border Security Basics" presentation.
We've accelerated our network to bring you closer to your Canadian markets. New connections at Buffalo and more direct routes provide faster, more reliable transit to and from Canada. In addition, our sleeper teams provide extreme speed and reliability.
Your Roadway representative can tell you more about specific lanes as well as our broker-inclusive and time-based services.
Use my.roadway for real-time payment information.
my.roadway provides a quick and easy way to find out when a shipment has been paid:
Based on the option you select, your results could show processing date, check number, amount paid and current status or a listing of PROs, amount paid and processing date on a specific check or checks.
Payment information is loaded immediately after the processing of a deposit and is available for six months after the date of deposit.
Do you need to get shipping information to your sales people and customers?
Share PRO numbers or other identifiers with your sales staff and customers. They'll be able to get shipment updates themselves, which helps speed your cycle times and boost your customer service.
How? The status of shipments at any time during transit is as close as a phone call (1-800-ROADWAY) or as simple as visiting roadway.com
In addition, if you are registered for my.roadway.com, you can authorize access to our password-protected website for multiple users within your company.
For further shipment visibility and control, images of bills of lading, weight certificates, and delivery receipts can be viewed online up to 365 days after delivery. Copies of these documents can be automatically attached to shipping invoices upon request.
Ask your Customer Care Team for details.
Jeff Fandrey, a Roadway employee at our Portland, Oregon service center, recently found his concern for safety of life-saving importance for two-year-old Aubrie Sandoval.
Fandrey had just left Roadway and was heading home a little after 4 a.m. on August 26 when he spotted a strange looking bundle in the middle of the road. "It just didn't seem right" said Fandrey, so he stopped to investigate.
What he found was certainly a surprise—a little girl in a diaper beneath a red blanket in the middle of the road.
He immediately called 9-1-1. Little Aubrie held onto him and wouldn't let go until her mother arrived. The police canvassed the neighborhood. The toddler's mother was found visiting with nearby grandparents.
Forest Grove Police Chief Glenn VanBlarcom awarded Fandrey a certificate of appreciation and recognized him for going "above and beyond to assist law enforcement and the city."
In the letter that accompanied the certificate, VanBlarcom wrote: "You showed tenacity in your steadfast approach to investigate what was going on when you saw what appeared to be just a blanket laying in the roadway... What if you were not paying attention to your driving or just didn't care about debris in the roadway? The results of this event could have turned disastrous."
Congratulations to Jeff on his life-saving and amazing safety accomplishment!
Jeff will reach his 15-year anniversary with Roadway on October 31. Ever safety conscious, all signs point toward him soon reaching the 12-year injury free milestone with Roadway.
If you are visiting San Francisco, Dallas or Las Vegas while we're in town, stop and say hello!
View the 2006 Roadway Tradeshow schedule.
As we enter the critical peak season, service is gaining positive momentum throughout the Roadway network.
Improvement is evident in a number of key operating areas:
Roadway is faster and more reliable today!
Updates have been made online to our Canada Service area: an interactive map of Canada facilities with address, telephone numbers and cities served; tabbed links at the page top offer links to rate quoting, cross-border documentation, shipping tips, liability information, and cross-border available services.
Check it out today!
Roadway Sealed Divider™ Service—Our patented solution for shipment protection and verifiable security.
Pay only for the space you use.
Stops damages. Eliminates shortages. Prevents tampering. Saves time and money.
Contact your local service center.
