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First-Time Shipper
A Basic Guide to Shipping
Roadway provides shipping services throughout Canada, Mexico, and the U.S., including Alaska, Hawaii and Puerto Rico. We also offer complete global transportation and logistics services for shipping via air, ocean and ground worldwide.
Welcome
Are you new to shipping? Or do you ship just once in while? Then our First-Time Shipper section is for you.
Click through for a quick look at the shipping process with a special focus on the questions first-time shippers ask most often.
The far right column on every page lists links to information on various aspects of shipping. For specific questions, follow the links for the answers you need. For a general overview, start with the steps for shipping described below.
Steps for shipping
Prepare your packaging
Proper packaging prevents damage. All shipments should be protected with proper packaging in compliance with the NMFC. See Preparing Your Package for information about palletizing shipments.
Label every piece of your shipment
Complete names and addresses must be visible on each piece to ensure your entire shipment arrive intact. See Proper Labeling for label placement.
Complete a bill of lading
The bill of lading is a legal contract between the shipper (you) and the carrier (Roadway). The bill of lading states exactly what is being shipped, where it's coming from, and where it's going.
The bill of lading acts as a receipt for goods, a contract of carriage, and a document of title. It is very important to correctly fill out a bill of lading.
Bills of lading can be purchased from office supply stores. The Roadway bill of lading is available at no charge from your Roadway Customer Care Team. Another option is to fill out the Roadway bill of lading online and print a copy.
Order service
Call your Roadway Customer Care Team to request shipment pickup. Or request your pickup online at our Pickup Request page. When your Roadway driver arrives to pick up the shipment, give him or her the bill of lading.
Follow it
After pickup, use our online tracking tool to follow your shipment as it moves through our system to final delivery. Your entire shipment moves through our system with only one tracking (PRO) number to follow. If shipped on a pallet, your shipment remains on the pallet. Individual boxes are not separated from the rest of your shipment.
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