Do you have specialized customer service to answer my overseas shipping questions and concerns?

Yes. We have four service centers across the U.S. staffed to provide you with information ranging from quotes and booking to sailing schedules and transit times. Our knowledgeable staff can help you with your import or export shipment in a timely and courteous manner.

Does Roadway offer bilingual services?

Yes. We have several bilingual customer service representatives providing assistance at the International Customer Service Center. These representatives speak Spanish, German, and Portuguese.

Does an international shipment have one invoice and round-the-clock tracking with Roadway?

Yes. From pickup in North America to delivery overseas, Roadway handles the move servicing 140 countries beyond North America on one invoice with shipment tracking via the web.

Can I provide our company’s 1-800 number as a 24-hour emergency contact when shipping hazardous materials or dangerous goods?

Rules governing international overseas shipments of hazardous materials or dangerous goods require that a non-toll free number be provided for a 24-hour emergency contact. Many foreign governments have hazardous aterials/dangerous goods regulations similar to the United States and require a 24-hour emergency contact number. Most 1-800 or toll free numbers are not accessible from other countries. As a result, customers must provide a non-toll free number for foreign contact and emergency notification

What are the size/payload specifications of an ocean container?

Actually, there are several different types of ocean containers – from the 20’ dry freight container to the 45’ high cube container – with different sizes/payloads. Find out more online.