How can I view your Service Guide?

The Roadway Service Guide is available online. You can also visit our website for an online routing application that indicates direct and non-direct points.

How do I get more information about a specific service or product?

The “Find a Service” section of our site can help you find the right service for you. You can also call your local Roadway Sales Representative

Does Roadway offer transport beyond the contiguous U.S.?

Yes! We provide seamless service throughout the entire North American trading market, including Alaska, Hawaii, Canada, Mexico, Puerto Rico, and Guam, plus import and export services to many destinations throughout the world.

Can I schedule the exact time and day for my shipment to be delivered?

Yes. Shipment arrival is guaranteed within a one hour window or your shipment is free. Other features include service outside of regular business hours and on Saturdays. Contact your local Roadway service center, or call 1-888-550-9800 anytime. Or check out our Time-Critical Services for more information.

Is a customs broker required for service to Canada, and how much will duties and taxes be for Canadian service?

For moves from the U.S. to Canada, the Canadian importer generally uses a Canadian customs broker. If possible, the shipper should identify the broker on the bill of lading. From Canada, the U.S. importer uses a U.S. customs broker. The customs broker determines applicable duty and taxes and reports this information to customs on behalf of the importer. The importer is normally billed by his/her broker for duties and taxes.

How do Roadway's Mexico online rates work?

You can obtain one rate, online, instantly, for shipments moving to/from Mexico at my.roadway.com. Select the Mexico origin or destinations and enter the weight and class of the freight. A rate for the entire move will be displayed.

Who do I call if my shipment needs special handling?

Call your local Customer Care Team! Roadway facilities are capable of handling almost any size, shape, or density of freight. If your freight requires special consideration, note your needs on your bill of lading and call your Customer Care Team.