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First-Time Shipper A Basic Guide to Shipping Claims and Exceptions Our goal is to deliver every shipment intact and undamaged. When we fall short of our service promise, we strive to make it right for you. All claims for damage and shortage must be filed within nine months of delivery. If an entire shipment is lost and never delivered, the claim must be filed within nine months after the shipment should have been reasonably delivered. To file a cargo claim, contact your Roadway Customer Care Center or download and complete our cargo loss and damage claim form. Your Roadway Customer Care Center can step you through the process or you can refer to our online claims resources for answers. Once filed, the status of a cargo claim can be checked at any time. If you believe you were overcharged for shipping services, file an overcharge claim. Overcharge claims can be filed online or by downloading and completing our overcharge claims form. Once filed, the status of an overcharge claim can be checked at any time. |
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