Your Basic Service—No Extra Charge

  • Expert assistance from our skilled customer service professionals.

  • Pickup and delivery at your location during normal business hours.

  • Protection against loss or damage. Unless otherwise limited in individual tariffs, the following freight protection applies:

    Freight Move Protection Max. Liability
    (If Extra Cargo
    Loss Purchased)
    Within the U.S. and
    from the U.S. to Canada    		 Up to $25.00 per pound per package, or $100,000.00 per shipment, whichever is less, except released value commodities, for shipments within Roadway's network
     
    Up to $.50 per pound per package, or $25,000.00 per shipment, whichever is less, for shipments outside of Roadway's network.    		 $2 million per shipment
    From Canada Up to $2.00 per pound (Canadian dollars) $2 million (Canadian dollars) per shipment
    Between Mexico and the U.S. (if loss or damage occurs in Mexico) Up to $.50 per pound, $5,000.00 per shipment $50,000.00 per shipment

  • Bill of lading forms and PRO labels (with Roadway freight identification numbers).

  • Real-time shipment tracking through our voice response system, Web site, PC software, and EDI.

  • Proof of delivery using our voice response system or Web site.

  • Multiple packages in a shipment delivered together.

  • Internal purchase order number and/or your bill of lading number printed on your freight bill.

  • International shipping assistance from our International Customer Service Center.

  • Tools for managing and processing shipping information related to rating, invoicing, routing, claims filing, service analysis, and more.

  • PC software for managing shipment information.

  • Loading and unloading of packages or units weighing less than 110 pounds each by Roadway driver.

  • Loading and unloading shipments over 500 pounds or with difficult-to-handle configurations is the shipper's or receiver's responsibility. For packages or units between 110 and 500 pounds, the Roadway driver must have direct access to the rear of our trailer and your dock. If direct access is not available, loading and unloading becomes the shipper's or receiver's responsibility. Driver assistance is available for a fee.