First-Time Shipper
A Basic Guide to Shipping
Service & Solutions
Your way is the best way when it comes to shipping. That's why we personalize solutions for your distinct shipping needs. Just tell us what you need.
We offer a broad range of shipping services, backed by personal customer service from your Roadway Customer Care Team, for virtually any transportation situation:
- Seamless North American transportation (includes Alaska, Hawaii, Puerto Rico). We connect key markets throughout North America with two-day, three-day and coast-to-coast service.
- Reliable, fast and secure cross-border service between Canada, Mexico, and the U.S. Broker-inclusive service includes an automatic standard service guarantee for U.S./Canada shipping.
- Certified for FAST, C-TPAT, CSA, PIP and ACE.
- Expedited, emergency, guaranteed and window deliveries via ground or air with Roadway Time-Critical™ Service and Roadway Time-Advantage™ Service. Any speed - even next day - anywhere in North America. Any size delivery window - within the hour, on a specific day, or across multiple days. Option to charter partial or entire aircraft. Quote-free deferred service.
- Two options for guaranteed standard ground service - by noon with Roadway Guaranteed A.M. Service and by 5 p.m. or end of business day with Roadway Guaranteed Day™ Service.
- Patented Sealed Divider™ Service for extra protection during shipping. Ideal for shipments difficult or expensive to package for shipping, are of high value, or need verifiable security during transit. Available with a delivery-time guarantee.
- Roadway Custom Solutions™ for special project and logistics management.
- Services for tradeshow exhibits and volume shipping.
- Online rating, shipment visibility, and supply chain management at my.roadway.com.
- Options for flatbed, refrigerated and other special equipment needs.
- Expedited ocean service for less-than-container load shipments from China.
- Global transportation and logistics services for air, ocean and ground.
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