The National Shippers Strategic Transportation Council (NASSTRAC) has named Roadway 2008 Carrier of the Year for superior performance in the transportation marketplace.
Roadway received top honors in the national category of the annual shipper-driven awards program.
The NASSTRAC awards program recognizes transportation providers on a quantitative scale in five areas essential to successful supply chain operations:
--Customer service--Overall responsiveness, employee attitude, problem-solving, dependability, and sales force support
--Operational excellence--Transit time standards, on-time delivery, delivery flexibility, billing accuracy, and claims resolution
--Pricing--Price competitiveness, pricing structure, flexibility, contract language
--Business relationship--Strategic partnership, national account manager effectiveness, years in relationship
--Leadership/technology--Electronic capabilities, visibility tools, industry innovation, leader in new service offerings
Roadway has been the recipient of the NASSTRAC Carrier of the Year Award 18 consecutive years and 19 of the 21 years the award has been given.
"Through this award, NASSTRAC has been encouraging the high performance of carriers for years," said Terri Ferraro, director of supply chain and transportation for Famous Footwear and NASSTRAC's current provider relations chairperson. "NASSTRAC leverages this annual awards program to continually promote performance excellence in the transportation industry."
NASSTRAC provides education, advocacy, connections and solutions for professionals involved in all areas of transportation, ranging from full truckload and LTL to containerization and global logistics.
For more information, visit www.NASSTRAC.org.
