AKRON, Ohio-August 28, 2000-Roadway Express, Inc. (NASDAQ: ROAD) has been recognized for its outstanding performance in the August issue of Logistics Management & Distribution Report (LMDR) as the top "Quest for Quality" less-than-truckload (LTL) carrier for 2000, receiving the highest weighted score obtained by an LTL carrier. This marks the sixteenth consecutive year of customers ranking Roadway as a quality company, meeting the ever-changing challenges of moving freight faster and more efficiently.
As an ISO 9002 Certified carrier for its system-wide management and operation of the transport of customer goods from origin pickup to destination delivery, Roadway's employees are committed to being the best in the industry. "The award is a reflection of our mission to contribute to customer success and satisfaction by being reliable, responsive and efficient," said President and Chief Operating Officer, James Staley.
The key elements of the high standards of performance include customer service, on-time performance, innovation in information technology and equipment and operations. "All our employees are engaged in positive business performance and building customer relationships. It's this value-added resource that we bring to our service that is a win-win for everyone," concluded Staley.
"As a proven industry leader, Roadway is a carrier of choice by LMDR readers," said Vice President of Marketing, William Michael. "We are meeting the service demands and receiving top honors in the process of satisfying our customers. We will continue to build on the management of our customer relationship practices that make it easier for our shippers to make better business decisions."
