AKRON, Ohio—(AutomotiveWire)—April 30, 2001—Roadway Express, Inc. (Nasdaq:ROAD) has introduced an enhanced Time-Critical Services product, offering more features than ever before. The options provide greater flexibility and availability by combining speed of transit with precise pickup and delivery times, complete online capabilities, and availability throughout North America.
The advanced online features available through the customer-centric my.roadway.com Web site allow self-service convenience to shippers with a need for time-definite services. With password protection, the customer can get a quote and transit times, schedule pickups, print bills of lading, track the shipment in real time online or receive e-mails through eTracking on the status of the shipment, view payment history and create customized reports and files for specific business needs by applying flexible selection and sort criteria.
All of these capabilities are available throughout the North American marketplace. "The immediacy and customized movement of information provides tangible value for our customers," stated Vice President of Marketing, William Michael. "Roadway now has the most comprehensive, user friendly, guaranteed, time-definite services available in North America. These services were designed with the customers' needs in mind."
Time-Critical Services allows a customer to choose the specific day (i.e., next day, 2nd day, etc.) and time as specific as a one-hour window for their shipment delivery. The service also offers a precision pickup option that allows the customer to specify the exact one-hour window for freight pickup. All of these products are guaranteed to meet Roadway's service commitment or no invoice is sent.
As a regular user of Roadway's Time-Critical Services, Rainforest Cafe appreciates the carrier's guaranteed on-time service to multiple locations across the United States. "This product provides us with the confidence that our deliveries will arrive on the day and time specified," stated Director, Distribution & Warehousing for Rainforest Cafe, Doug Larson. "Because of this dependability, the Time-Critical Services have helped us with our labor costs. Being able to count on shipment deliveries to arrive when needed, we can schedule our labor appropriately. No more standing around waiting for a truck to show up."
