AKRON, Ohio - June 27, 2000 - Roadway Express, Inc. (Nasdaq:ROAD - news) continues to expand its Web site offerings in the area of Electronic Bill Presentment and Payment (EBPP). Two new services -- Payment History and Payment Resolution complement the existing invoicing and aging applications. These will give customers a complete view of real-time invoice and remittance activity. Customers benefit from increased efficiency and decreased research time by having the information at their fingertips. The service is available to customers who sign up for my.roadway.com, a secure, password-protected area of Roadway's Web site that provides shippers with access to customer-specific real-time shipping information and services.
According to a recent survey of commercial shippers taken by the investment firm Morgan Stanley Dean Witter (NYSE:MWD - news), Electronic Bill Presentment and Payment (EBPP) ranks third among web features that customers want most. Real-time Tracking and Tracing, such as Roadway's Proactive Tracking application and On-line Service Reports (in development) are the most important. Customers ranked Roadway highest among national less-than-truckload providers and in the top ten among all transportation companies for its overall eCommerce capabilities.
"We've got some exciting initiatives planned as we continue to open our internal systems to offer web-based services," said Bob Obee, vice president and chief information officer for Roadway. "We'll be making it even easier to conduct real commerce on our site no matter how large or small a customer may be. We're leveling the playing field -- allowing all customers to interact with us through this ever-expanding channel."
"Through May of this year, we have over 10,000 users accessing my.roadway.com," said William Michael, Roadway's vice president of marketing. "That's more than double the number of users from the end of last year. As we continue to add web-site features that matter most, we attract more customers to our site. The growth is phenomenal."
Customers continually state how much customer service time my.roadway.com saves by not having to make calls to their transportation department or to the carrier for up-to-the-minute, detailed information.
Roadway's secure my.roadway.com applications include:
In addition to the secure applications on my.roadway.com, Roadway's information network is also accessible via the Company's award-winning public Web site, www.roadway.com. Public applications include shipment pickup request, rate quotes/routing, real-time tracking and status reports, instant proof of delivery, cargo claims status reports, a forms library including on-line bill of lading, and service center locations.
Included on the Dow Jones Transportation Average, Roadway Express, Inc. (Nasdaq:ROAD - news) is a leading transporter of industrial goods with a variety of innovative services designed to meet customer needs. Roadway, an ISO 9002 certified carrier, provides seamless service between all 50 states, Canada, Mexico and Puerto Rico with export services to 66 countries and six continents. The Company is dedicated to being the most reliable, responsive, efficient-and safe-carrier in the industry. For more information, contact the Company at www.roadway.com.
