Akron, Ohio — April 8, 2003 — Roadway Air announces enhanced customer service options for airfreight shippers, including a money-saving incentive program for frequent users who book their shipments online at my.roadway.com and a customer care program that ensures reliable, consistent service for repeat customers.
Now Roadway Air customers who use my.roadway.com can save a portion of their transportation costs by qualifying for the Roadway Air Frequent Shipper Program. Customers qualify for different incentive levels based on shipping volume. Repeat airfreight customers using my.roadway.com can obtain quotes for shipments for all Roadway Air service options, including fastest service possible, one-, two-, three-day and deferred delivery. Customers can also confirm rates, schedule pickups, and track shipments to destination using one of several e-tracking options.
A newly established Roadway Air "Customer Care Team" acts as a conduit between customers, sales representatives and the Roadway Air Forwarding Center (RAFC) to ensure smooth service for shippers who prefer the added value and consistency of a single carrier for all of their delivery needs. The Customer Care Team service emphasizes proactive communication to improve operation performance and customer satisfaction.
"Our goal is to improve customer intimacy by engaging all necessary parties to ensure smooth service with Roadway Air," said Jim Gamache, director of sales for Roadway Air. "By implementing the Frequent Shippers Program and Customer Care Team services, we can proactively manage our repeat accounts to meet or exceed customer expectations for expedited services every time."
According to a customer satisfaction survey conducted by an independent research firm, 97 percent of those surveyed would use Roadway Air again. And, nearly 70 percent of the respondents indicated that the service either "exceeded" or "far exceeded" their expectations.
Roadway Air, the airfreight industry's first "virtual integrator," is powered by Integres, an integrated logistics service that combines the experience of leading transportation, logistics and technology companies in a world-class e-business platform. Through its partnership with Integres, Roadway Air brings speed, ease of use and convenience to airfreight customers, and an unparalleled level of efficiency to the shipping operation.
