Roadway

FAQ About Mexico

What's new about Roadway Mexico Service?

Roadway Border Ambassadors ensure the fastest, easiest border crossing for customers shipping to and from Mexico. Our ambassadors track the progress of your shipment as it clears customs. They work on your behalf and will proactively advise you when problems or delays occur.

As a Roadway customer, you already know the convenience and reliability of working with a single-carrier for door-to-door service. Our proactive Border Ambassadors--available only at Roadway--now give you the most accurate delivery forecasts in the business.

How does my shipment get into Mexico?

Our direct service makes it easy to get your shipment into Mexico.

1. The Roadway El Paso or Laredo (TX) service centers (depending on the location of your shipment forwarder) deliver your shipment to your designated U.S. shipment forwarder, who facilitates the border crossing process for you.
2. Your U.S. shipment forwarder delivers the export documents to the Mexico customs broker and arranges for a drayage carrier to move the shipment across the border.
3. The drayage carrier presents the Shipper's Export Declaration to U.S. Customs to clear the shipment. The drayage carrier then takes the cleared shipment to Mexico Customs.
4. A representative of the Mexico broker meets the drayage carrier at Mexico Customs and personally clears the shipment.
5. The drayage carrier delivers the cleared shipment to the Roadway Mexico facility in Nuevo Laredo or Juarez.

Is Roadway a shipment forwarder or customs broker?

No. Roadway is a shipment carrier only and does not offer these services.

Can I just select a forwarding agent and customs broker from a list?

No, you or the exporter/importer must contact a shipment forwarder and customs broker in advance. (Roadway can provide recommendations, if needed.)

To avoid delays at the border, you should agree on the service to be provided, cost, payment terms, etc.

The names and addresses of the shipment forwarder and customs broker must be included on the bill of lading to avoid delays at the border.

What international documentation do I have to provide?

At a minimum, your shipment must be accompanied by a bill of lading, commercial invoice, and packing list. Give these items to the Roadway driver when the shipment is picked up. To avoid delays, make sure the documentation is complete.

Your U.S. shipment forwarder and/or customs broker can help you with any other documents that may be required (Shipper's Export Declaration, NAFTA Certificate of Origin, etc.).

Where will my shipment cross the border and enter Mexico?

Depending on your U.S. shipment forwarder's location, your shipment will cross the border at El Paso, TX/Juarez, MX, or Laredo, TX/Nuevo Laredo, MX.

Once my shipment reaches the Roadway facility in Mexico, how long will it take to be delivered?

From the Roadway Nuevo Laredo, MX, facility:

From the Roadway Juarez, MX, facility:

What are the most common reasons for delays at the border?

1. Incomplete documentation.
2. The consignee has not paid the duties.

What can be done to expedite crossing the border?

Before you ship a commodity for the first time, give the customs broker all the available information about the product, its components, and the manufacturing process.

If requested, give the customs broker a sample of the product in advance for inspection and classification. Product classification can be a lengthy process, depending on the complexity of the product and the types of materials in its components. Advance classification can prevent unnecessary delays at the border.

Do I need to know all of this information to ship across the border?

No. Roadway Border Ambassadors are available to answer all of your questions and make your job easier.

For more information:

• Customers in the U.S. and Canada should call 1-800-INTL-REX (1-800-468-5739).
• Customers in Mexico should call 1-800-874-2000.