|
Puerto Rico
Roadway provides direct service from all points in the Roadway system to and from all points in Puerto Rico.
Guaranteed Sail
Guarantee your Puerto Rico shipment makes your desired sailing. Call 1-800-468-5739 for details or your Roadway sales representative.
Benefits
- Single carrier responsibility from pickup on the mainland to delivery on the island
- Container loading by Roadway personnel in Chicago, IL; Dallas, TX; Elizabeth, NJ; Jacksonville, FL; Miami, FL
- Two sailings a week from the Jacksonville, FL and Elizabeth, NJ ports ensure the best possible service
- Direct contact and communication with your customers through Roadway personnel in Puerto Rico
- Single invoice with itemized charges
- Expedited service and guaranteed sail available--call your service center for more information
- Special 30-day discount for new Puerto Rico Service customers by calling 1-800-INTL-REX (1-800-468-5739)
Available Services
- Door-to-Door: Pickup to delivery at consignee door
- Door-to-Port: Pickup to destination port (no delivery)
- Port-to-Door: Origin port to consignee door (no pickup)
- Port-to-Port: Ocean service only (no pickup or delivery)
Rating & Billing
- Flexible billing choices:
- Prepaid to destination
- Collect to destination
- Prepaid to the west coast port and collect beyond
Tracking
Roadway provides several tracking options. Receive status updates:
- Via email with the Roadway eTracking tool
- Track a single shipment online
- Track all your shipments by loggin onto my.roadway.com, the secure Roadway customer website
- Via the Roadway voice response system: 1-800-ROADWAY (1-800-762-3929) in the U.S., Canada and Puerto Rico
Advantages
Fastest service in the industry
- U.S. inland service to the port--the quickest--both longhaul and regional
- We are the consolidator--no third-party consolidators
- We run 2-to-3 sailings per week compared to 1-to-2 from competitors
- Roadway integrated network
- Single-carrier responsibility with door-to-door service
- Less handling and transfer equals less damage and if it occurs, only one carrier to deal with
- Customer Care Team at origin and destination
- Single invoice billing convenience and better accuracy
- ISO 9002 Certified
Technology
- Access to shipment information day or night via:
- Automated information at 1-800-ROADWAY (1-800-762-3929) in the U.S., Canada and Puerto Rico
- Hotline: 1-800-INTL-REX (1-800-468-5739) answers questions/gives rate quotes
- www.roadway.com
- my.roadway.com
- Personalized Customer Care Teams at origin and destination
Pricing flexibility
- The U.S. inland rate carries your customer discount
- The ocean rate can be negotiated and pricing published in Tariff 206
- Special 30-day discount for new Puerto Rico Service customers by calling 1-800-INTL-REX (1-800-468-5739)
Service Center Location
San Juan (700)
Roadway
Puerto Nuevo Distribution Center
PRTC Building (Puerto Rico Telephone Company)
Road 5, Int. De Diego Expressway
Cataño, PR 00962
|
|
