Roadway

1. What are Cold-Sensitive Shipments?
Cold-Sensitive Shipments are products that have the potential to freeze during transport, resulting in damage to the product.

2. What is the Cold-Sensitive Shipments program at Roadway?
The Roadway Cold-Sensitive Shipments policy covers products that freeze at or below 35 degrees F./1.5 degrees C. Our Protective Services Policy is designed to safely transport Cold-Sensitive Shipments for participating shippers. The policy utilizes well-established procedures for handling cargo in freezing weather including:

• Monitoring weather forecasts using AccuWeather
• Distinct labeling of freight and waybills to easily identify freezable freight
• Sheltered areas to hold freezables during severe weather condition
• Procedures for protecting freight while in transit

3. What types of products are shipped as Cold-Sensitive Shipments?
Many types of products qualify as freezables, but not all are included on the Cold-Sensitive Shipments program. Currently Roadway provides freezable service to industries such as chemical and allied products, food and beverage, candy, pharmaceutical, cosmetic and agricultural.

4. When is the Roadway Cold-Sensitive Shipments service available?
Roadway is the only carrier to provide year-round protection on its Cold-Sensitive Shipments program. The primary season runs from September through April.

5. How much does Cold-Sensitive Shipments freight protection cost?
The Roadway Cold-Sensitive Shipments service is free to qualified shippers in the continental United States and for shipments to and from Canada and Mexico. There is a charge for the use of heated trailers for shipments originating and delivering within Canada.

6. How do I get more information or sign-up for the Roadway Cold-Sensitive Shipments program?
Contact your Roadway sales representative to apply for the program, or contact your Roadway service center.

7. How successful has the Cold-Sensitive Shipments program been at Roadway?
Since its inception, the program has maintained an industry-leading 99.9% claim-free record.

8. Who is responsible for ensuring the success of the Roadway Cold-Sensitive Shipments service?
Everyone at Roadway takes pride in our success with handling Cold-Sensitive Shipments--from the driver who picks up the freight--to dock handlers--your customer care team--and data entry personnel. The entire Roadway team makes sure your shipment is delivered on time, without damage.