Shipper's Info
How To Get Shipping Info
Access to shipment information is essential to managing your distribution and satisfying your customers.
We offer easy approaches to getting rate quotes, keeping track of your shipments, inquiring about the status of an invoice, and performing other shipping-related functions.
For personal assistance, contact your Roadway Customer Care Center.
Prefer to do it yourself? Get the answers you need through our 24-hour interactive phone system (1-800-ROADWAY/762-3929), PC software (ExpressWORKS®), and electronic data interchange (EDI).
Solutions for cost-effective shipment management are also available online. At roadway.com, you can order service, track shipments, view and print delivery receipts, sign up for eTracking, fill out shipping forms, and obtain claims-related information.
Quick links to our online shipping tools are located along the left-hand side of every page.
my.roadway.com is your single stop for online shipment visibility and control. Try the at-a-glance calendar of your shipping activity, templates for more customization, and default settings for faster data entry.
Sign-up and benefit from these powerful online shipment management tools:
- Bill of Lading (BOL)--Create and email bills of lading and create templates using an interactive online form reflecting your shipment characteristics
- eTracking: Receive automatic shipment status updates via email with links to proof of delivery documents
- Proactive Tracking--Track up to 250 shipments by multiple reference numbers, view images of shipping documents on screen, and display all active shipments by inbound, outbound or third-party detail
- Invoices--View all open invoices with links to corresponding shipping documents; email up to 250 invoices to up to 3 recipients
- Online Rate Quotes--Obtain rate quotes based on your specific pricing program; quote and book your Time-Critical™ Service and Roadway Time-Advantage™ Service shipments
- Roadway Reports--Schedule customized reports for automatic transmission via email daily, weekly or monthly
- Service Days--Quickly determine transit times for all shipping points between the U.S., Canada, and Mexico
- Payment History--View the current invoice amount, payment, and disbursement history by PRO number
- Payment Resolution--Resolve payment-related issues via an online request
- Pickup Request--Request pickup and receive confirmation number; save time by setting defaults for frequently used pickup information
